Laradesk is a method for handling helpdesk support. Where clients can submit tickets and brokers can respond to clients.
With a spotless and easy interface, your clients can handle their tickets with only a couple of clicks and be notified to their email in every answer to your own tickets.
Laradesk Helpdesk Ticketing System Great Features:
- Clean agent mailbox
- Simple reply workflow
- Quick customer response
- Organization in departments
- Canned replies
- Create & manage tickets
- Attach files to tickets
- Receive email notifications on each ticket response
- Organize tickets by status
- Organize tickets by label
- Organize tickets by department
- Assign specific users to each department
- Assign a priority to each ticket
- Manage canned responses and add them to ticket responses
- Manage users & user roles
- Set settings from the visual interface
- Translate the strings from the visual interface
